Cloud Client Error Codes

OPT: Open Tunnel Errors

Error Code	Description
OPT001	Connect succesfully resolved the list of tunnel servers for the specified vendor but could not open a socket on port 443 to any of them.

Error Code	Description
CER001	Connect established a connection to a tunnel server but was unable to authenticate the SSL certificate provided by the server.

Error Code	Description
DNS000	The DNS server returned an error when looking up connect-XX.wavefire.net (where XX is the location code from the Vendor ID).
DNS001	Connect was unable to contact a DNS server to lookup connect-XX.wavefire.net (where XX is the location code from the Vendor ID).
DNS002	The DNS result for connect-XX.wavefire.net contained no entries defining the available tunnel servers.
DNS003	The DNS result for connect-XX.wavefire.net contained an entry defining the available tunnel servers, but this entry was empty.
DNS004	The DNS result for connect-XX.wavefire.net contained an entry defining the available tunnel servers, but this entry was malformed.

Error Code	Description
RCN001	The specfied Vendor ID was not recognised by the tunnel server
RCN002	An internal error was encountered by the tunnel server when connecting the RDP session
RCN003	The Vendor ID was valid but the specified user name either does not have any Terminal Servers assigned to it or all of the assigned Terminal Servers are uncontactable
RCN004	An unknown error has occured when attempting to connect the RDP session.

Error Code	Description
TNL001	This version of Connect is incompatible with the Wavefire version running on the Tunnel Server.

Error Code	Description
GVM500	An unknown error occured while querying the Gateway server for the vendor manifest.
GVM501	A timeout occured while querying the Gateway server for the vendor manifest.

Error Code	Description
X0003	The server has disconnected the client because the client has been idle for a period of time longer than the designated time-out period
X0004	The server has disconnected the client because the client has exceeded the period designated for connection
X0005	The client's connection was replaced by another connection
X0006	No memory is available
X0007	The server denied the connection
X0008	The server denied the connection for security reasons
X0009	The user account is not authorized for remote login
X0011	The client was remotely disconnected
X0012	The connection was lost
X0256	Internal licensing error
X0257	No license server was available
X0258	No valid software license was available
X0259	The remote computer received a licensing message that was not valid
X0260	The hardware ID does not match the one designated on the software license
X0261	Client license error
X0262	Network problems occurred during the licensing protocol
X0263	The client ended the licensing protocol prematurely
X0264	A licensing message was encrypted incorrectly
X0265	The local computer's client access license could not be upgraded or renewed
X0266	The remote computer is not licensed to accept remote connections

Error Code	Description
R0260	DNS name lookup failure - This error should only be encountered when using Single Sign On and the there is a DNS configuration issue.
R0263	Authentication failure
R0264	Connection timed out
R0516	Unable to establish a connection
R1289	Server does not support authentication
R1800	You already have a console session in progress
R2052	Bad IP address specified
R2056	Server has no sessions available
R2308	Socket closed
R2567	The specified user has no account
R2824	Session connected by other client
R2825	Server authentication failure
R3847	The password is expired
R4615	The user password must be changed before logging on for the first time